State Farm® Insurance Agent Monica Edwards

"Ms. Angelica was a wonderful help. I was reassured and was taken care of promptly."

"Gabriela was very professional, easy to understand and explained the policies in detail. It was a good experience."

"Great customer service even though she's not my agent, she helped me to answer all my questions!"

"Bianca, a customer service representative at State Farm, consistently goes above and beyond to ensure that her clients feel valued and supported. Her warm and approachable demeanor instantly puts customers at ease, allowing them to openly discuss their insurance needs and concerns. Bianca’s extensive knowledge of State Farm’s offerings enables her to provide personalized solutions that perfectly fit each clients lifestyle. Whether answering a simple question or tackling complex inquiries, Bianca’s commitment to delivering exceptional service shines through in every interaction."

"Needed a quote on a second vehicle. Bianca was very knowledgeable about her product and made sure I was aware of all my options. Also, was not a dreaded business call due to her friendly professionalism."

"I had a great experience recently when I decided to look for lower car insurance rates, not only did Gaby find me MUCH lower rates but I also found her to be very knowledgeable, helpful, friendly, and patient with all of my questions. The process was way smoother and faster than I could've hoped for, thank you keep up the great work!"

"I always get good service from State Farm. Good job to everyone at State Farm. Thank you!"

"I had an absolutely amazing experience with State Farm, thanks to Gabriela Pedregon! From the moment we connected, she was professional, friendly, and incredibly knowledgeable. Gabriela went above and beyond to help me find a lower insurance rate for my house, and she explained every detail in a clear, easy-to-understand way. What really stood out was how patient and thorough she was. I never felt rushed or overwhelmed she took the time to make sure I fully understood my coverage options and made me feel confident in the decisions I was making. It's rare to find someone so genuinely dedicated to helping others, and Gabriela truly exceeded my expectations. I will absolutely be recommending this State Farm branch and especially Gabriela to friends, family, and anyone looking for exceptional service. She made what can be a stressful process feel smooth and stress-free. Thank you, Gabriela!"

"Gabby is always timely with all our insurance documentation requests."

"Gabriela is the nicest, most capable insurance agent I have worked with. I always ask for her by name."

"Love the customer service I received! Will send family and friends to Monica and agents in the office!"

"Friendly, good rates, courteous customer service. They are terrific."

"A nightmare!!!!! They were very helpful when they issued the policy, but since then, will not return calls, and keep issuing documents with no explanation—including a cancellation notice, a refund check, and then a balance due notice. When I got the cancellation notice, I was assured that coverage was intact. Then I got another one, and called and left several message over a period of weeks for Monica and Bianca, with no reply. A very nice admin assistant called about week after the last message, took down the information that I had already left in the VM, said she could not help, as she was not an agent, and left a message for Monica. No call received back. Eventually, I got a hold of Monica, she said there was something funny about the billing, and she would get back to me. She never got back, but I received a refund check for over $800 for cancellation of a driver. Called national customer service, and they looked at account, said they could not explain why this check had been issued, and left message for agent. They told me not to cash the check. No word back from Monica. A month later, I receive an invoice due in 3 days for an amount due of more than the refund check. Throughout this whole process, no one has reached out to me. It has been very distressing, and I just needed explanations from a human. Someone at that office must have been pushing the wrong buttons to produce all these change documents. Monica Edwards is not a Good Neighbor—her office just spews out documents and provides no human contact. A bot is a better problem solver!!!!"

"I had such a positive experience with Bianca at State Farm! She’s incredibly friendly, upbeat, and seems genuinely excited to help. You can tell she really enjoys what she does, and it made the whole process so much more pleasant. She took the time to answer all my questions and made sure I felt confident in my coverage. Highly recommend working with her — you’ll be in great hands! :) 💗"

"Monica and shout out Bianca from the same place I'm sure, but the both provided me with not just 5star customer satisfaction but a very 👌 price/quote. Thank you"

"Gabriela was very friendly, cheerful, and helpful this afternoon as she assisted me with a question. She got back to me very quickly with my quote, and I was pleasantly surprised by the amount. She also followed through by helping me with my payment after reviewing the options on my policy. I would highly recommend State Farm—and Gabriela especially!"

"I've been insured through State Farm since 2023, specifically with Monica Edwards and her team. All I can say about my experience is wow! Their team has set a high bar when it comes to dealing with an auto insurance agency. They are prompt, extremely professional, while being very personable in how they assist you. I experienced this firsthand, when Karen and Ms. Edwards assisted me after I needed help filing my first claim due to an automobile accident. They made the process of enrolling a new vehicle and making changes a breeze, while reassuring me everything would be okay. For the past few month, I've been working with Bianca and not only has she been extremely helpful, but as other have said, she is a genius when it comes to making sure you're getting the best possible rate. This is fantastic team to work with and I feel confident on the road knowing I have the best coverage and the best people on my side."

"Your sales rep Bianca was very helpful, truly provided the assistance I needed and the questions I asked were answered, & some, pretty happy with my policy so far it seems, Thx again."

"I have always received tremendous help from anyone I've reached out to at that office. I will always keep my insurance with state farm. The service is top quality Bianca has always been professional and friendly which I find more important every time. That is a hell of a batting average"

"The compassion everyone and I mean everyone has at this office is top tier. Bianca & Gaby went above and beyond in helping us with all our policies and questions. Even called a few days later just to make sure everything was okay."

"Gabriela fue muy atenta con nosotros, nos ayudó con rapidez y muy eficaz. Nos ayudó con nuestra policía dándonos muy buenas tarifas que nos motiva a seguir con la compañía gracias al servicio de Gabriela. Excelente experiencia, definitivamente la recomendaré."

"Best customer service ever ! I will recommend everyone Bianca most knowledgeable and polite person Thank you"

"This insurance company is very professional, courteous, and caring!!! The personnel this morning are so on top of their jobs! And the management must be awesome to them. Monica Edwards is awesome! I have never had such professionalism working in the Insurance field."

"Bianca is absolutely amazing... Her positive energy was so fun and she worked so hard to find me the best coverage! 11/10"

"I had an excellent experience working with Gabriela P. at State Farm. She was incredibly knowledgeable, patient, and efficient in helping me with my car insurance. She took the time to explain all my options, answer my questions, and ensure I got the best coverage for my needs. Her customer service was outstanding—she was friendly, professional, and genuinely cared about finding the right solution for me. I highly recommend Gabriela to anyone looking for reliable and personalized insurance assistance. Thank you for making the process so smooth and stress-free!"